Digital Customer Experience Outsourcing for UK Companies.
Deliver 5-Star British Service. From Nairobi. Scale your omnichannel support — Voice, Chat, and Email — with a team that speaks your customers' language. Neutral accents, high empathy, and 50% lower operating costs.
The challenge
Why UK businesses struggle with customer support costs.
The National Living Wage increased again in April 2025. Employer NICs rose to 15%. Recruiting a single support agent in London now costs £36,000 fully loaded before they answer a single call. Your customers expect sub-20-second response times and 24/7 availability. The maths does not work: you cannot deliver the service level your customers expect at the cost your margins allow.
The numbers behind delivery.
What we deliver
Extend your UK digital team.
Services your UK team can outsource today — each delivered by GDPR-compliant, pre-vetted professionals in Nairobi, working your timezone.
After-Hours Support
Learn more
Customer Success (SaaS)
Learn more
Dispute Resolution
Learn more
Ecommerce Order Ops
Learn more
Inbound Call Handling
Learn moreOmnichannel Support
Learn more
Sales Development (SDR)
Learn more
Social Media Management
Learn moreTechnical Support (L1)
Learn moreTrust & Safety
Learn moreMeet Your Next Hire
“Expert in de-escalation and consultative upselling. CSAT average: 94%.”
Sarah M.
4 Years in Telecom Customer Support
Education
BA Communications, University of Nairobi
Experience
3–7 years in digital customer experience (cx) roles
Economics
UK loaded cost vs Treba.
Fully loaded comparison — Treba cost includes salary, Nairobi office, equipment, IT infrastructure, and full compliance. No hidden fees.
Remote from Nairobi
Content Moderator
Pre-vetted · Interview in 48hrs · Start in 7 days
UK Cost
£37,452
Treba Cost
£7,800/yr
You Save
£29,652/yr
Compliance built in. Not bolted on.
UK GDPR + IDTA
International Data Transfer Agreement for lawful UK–Kenya data flows. Executed by legal counsel. Annual review.
Kenya DPA 2019
Modelled on EU GDPR. Regulated by ODPC. Enforceable. Equivalent protection.
ISO 27001-Aligned
Biometric access. Clean desk policy. CCTV. Network segmentation. No shortcuts.
Cyber Essentials
UK government-backed baseline cybersecurity certification. Audited annually. Public record.
How it works
How we deliver.
Brief
You share your support volume, preferred hours (e.g. 9–5 GMT or 24/7), and any existing playbooks or tone-of-voice guides.
Select
We present pre-vetted agents with verified experience in your specific sector (e.g. fintech, ecommerce, SaaS).
Train
We run a 'Train the Trainer' programme — typically 5 days — to embed your brand voice, escalation paths, and product knowledge.
Go Live
Your Nairobi team integrates directly into your helpdesk (Zendesk, Freshdesk, Intercom). Day one performance tracked against your SLAs.
Engagement models
Two ways to work
with Treba.
Choose the model that fits your team. Switch anytime.
EOR (Employer of Record)
Managed Services
saving
Your Treba team
James M.
KYC Analyst
Amina K.
Med. Transcriber
David O.
QA Tester
FAQ
Frequently asked questions.
Hire talent
Build your team.
12 pre-vetted digital customer experience (cx) roles ready to interview within 48 hours.
Hire Remote Content Moderators in Kenya
Hire Remote Customer Success Managers in Kenya
Hire Remote Customer Support Agents in Kenya
Hire Remote Ecommerce Support Agents in Kenya
Hire Remote Inbound Sales Agents in Kenya
Hire Remote Lead Generation Specialists in Kenya
Hire Remote Live Chat Agents in Kenya
Hire Remote Recruitment Resourcers in Kenya
Hire Remote Sales Development Rep (SDR)s in Kenya
Hire Remote Social Media Managers in Kenya
Hire Remote Trust & Safety Analysts in Kenya
Hire Remote Virtual Executive Assistants in Kenya
Industries
Industries we serve.
Digital Customer Experience (CX) outsourcing for regulated UK industries.
Digital Customer Experience (CX) insights.
ArticleHow to Vet an Outsourcing Provider: A Due Diligence Checklist for UK Buyers
Due diligence framework for UK buyers evaluating outsourcing providers. Security, financial stability, compliance checks—avoid partnership failures.
ArticleThe UK Skills Shortage and the Case for Offshore Talent Partnerships
Explore why UK businesses turn to offshore talent partnerships to address skills gaps. Strategic insights on hiring abroad.
ArticleTrust & Safety Moderation: Building an Outsourced Review Team
Scale content moderation with Kenya-based review teams. Cover UGC, fraud, abuse detection. Accuracy metrics, moderator wellbeing, and cost savings.
Save £28,800 per agent per year.
Interview pre-vetted English-speaking support agents within 48 hours. Your Nairobi team can be live in your helpdesk within 7 days.