Hire Remote Customer Support Agent in Kenya.
University-educated, English-speaking customer support agents integrated into your UK team. Available in 7 days.
first-response ticket handling, SLA-tracked resolution, CSAT follow-up, and internal escalation to product or engineering teams
Includes office, equipment & compliance
Why hire a Customer Support Agent now
You have more than 200 open tickets and your average response time has exceeded 4 hours
You need native English-speaking agents on UK hours without the agency markup
You want to scale support for a product launch without a 3-month recruitment process
Day One Ready Skills
Hard skills assessed via practical tasks. Software proficiency confirmed against your stack.
Why Hire From Kenya?
Customer Communication
Kenyan support agents are trained in neutral-accent English with UK business context. Your customers won't know the difference — and your CSAT scores will prove it.
English First Language
English is the official language of business and instruction in Kenya. Your hire communicates fluently with your internal team and clients.
GMT+3 Timezone
Kenya is GMT+3 — strong overlap with UK working hours from day one.
Meet Your Next Hire
“"I have handled thousands of calls. De-escalation is a skill I have built over years — not something you can fake."”
Ann W.
Customer Support Agent
Education
BA Communications, Daystar University
Certification
Zendesk Support Administrator Certified
Experience
4 years at a Nairobi fintech call centre
How we vet.
Every candidate passes five screening stages before you see a single profile. Most don't make it past stage two.
CV and qualification check against role-specific requirements
resolve five sample tickets in Zendesk within SLA targets
Communication quality, UK cultural context, professional presentation
Direct employer verification of tenure, role, and performance
Right-to-work, DPA training, biometric access, clean desk sign-off
98% of applicants are rejected before placement.
You only meet candidates who've cleared every gate.
Full cost breakdown: UK vs Treba
| Cost Component | UK In-House | Treba (Kenya) |
|---|---|---|
| Base Salary | £24,000 | Included |
| Employer NI (13.8%) | £3,312 | Included |
| Office & Equipment | ~£5,000 | Included |
| Recruitment Fee | ~£4,000 | £0 |
| TOTAL | £36,312 | £8,400 |
| Annual Saving | £27,912 (77%) | |
CSAT held at 91% after we moved to Treba. Our customers don't know the team is in Nairobi.
FAQ
Frequently asked questions
Similar roles you can hire
Customer Support Agent insights.
ArticleHow to Vet an Outsourcing Provider: A Due Diligence Checklist for UK Buyers
Due diligence framework for UK buyers evaluating outsourcing providers. Security, financial stability, compliance checks—avoid partnership failures.
ArticleThe UK Skills Shortage and the Case for Offshore Talent Partnerships
Explore why UK businesses turn to offshore talent partnerships to address skills gaps. Strategic insights on hiring abroad.
ArticleTrust & Safety Moderation: Building an Outsourced Review Team
Scale content moderation with Kenya-based review teams. Cover UGC, fraud, abuse detection. Accuracy metrics, moderator wellbeing, and cost savings.
Save £27,912 on your next customer support agent hire.
3 pre-vetted Customer Support Agents available for interview this week. No recruitment fees. Start in 7 days.