Hire Remote Technical Support (L1/L2) in Kenya.
University-educated, English-speaking L1/L2 Technical Support Engineers integrated into your UK team. Available in 7 days.
L1 ticket triage and resolution, L2 diagnostic investigation, remote desktop troubleshooting, knowledge base maintenance and updates, and SLA compliance reporting
Includes office, equipment & compliance
Why hire a Technical Support (L1/L2) now
You're missing SLA targets because your L1 queue is overflowing into L2
You need first-line support handling password resets and common issues without escalation
You want extended support hours without UK night-shift premiums
Day One Ready Skills
Hard skills assessed via practical tasks. Software proficiency confirmed against your stack.
Why Hire From Kenya?
Technical Training
Kenya's universities produce BSc and BEng graduates with strong technical foundations. Our engineers are trained on the same tools and standards used in UK firms.
English First Language
English is the official language of business and instruction in Kenya. Your hire communicates fluently with your internal team and clients.
GMT+3 Timezone
Kenya is GMT+3 — strong overlap with UK working hours from day one.
Meet Your Next Hire
“"Most tickets have patterns. I document solutions so the same problem never takes more than five minutes twice."”
George K.
Technical Support (L1/L2)
Education
BSc IT, Kenyatta University
Certification
ITIL Foundation Certified
Experience
3 years on the service desk at a Nairobi managed service provider
How we vet.
Every candidate passes five screening stages before you see a single profile. Most don't make it past stage two.
CV and qualification check against role-specific requirements
triage and resolve 10 sample support tickets across L1 and L2 categories
Communication quality, UK cultural context, professional presentation
Direct employer verification of tenure, role, and performance
Right-to-work, DPA training, biometric access, clean desk sign-off
98% of applicants are rejected before placement.
You only meet candidates who've cleared every gate.
Full cost breakdown: UK vs Treba
| Cost Component | UK In-House | Treba (Kenya) |
|---|---|---|
| Base Salary | £28,000 | Included |
| Employer NI (13.8%) | £3,864 | Included |
| Office & Equipment | ~£5,000 | Included |
| Recruitment Fee | ~£4,000 | £0 |
| TOTAL | £40,860 | £9,600 |
| Annual Saving | £31,260 (77%) | |
We hired two QA testers through Treba and cut our regression backlog by 60% in the first sprint cycle.
FAQ
Frequently asked questions
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Save £31,260 on your next technical support (l1/l2) hire.
3 pre-vetted Technical Support Engineers (L1/L2) available for interview this week. No recruitment fees. Start in 7 days.