Accelerate Claims. Reduce Fraud. Cut Operational Costs by 60%.
Fraud analysts and claims processors in Nairobi trained on UK insurance workflows. FCA/PRA-aware. Working your timezone. Cutting claims triage from days to hours at 60% less cost.
What is Insurance outsourcing?
Insurance outsourcing involves delegating claims processing, policy administration, KYC verification, and fraud detection to specialist teams outside your core underwriting function. Treba provides pre-vetted insurance operations analysts in Nairobi trained on UK regulatory requirements, working inside your claims management and policy admin platforms via secure VPN.
Why Treba.
The problem.
Why UK insurance & insurtech companies struggle with outsourcing. UK insurers are caught between rising claims volumes and shrinking operational margins. Fraud detection teams are understaffed — the average UK insurer takes 5+ days to triage a new claim, and manual KYC checks create bottlenecks that delay policy issuance. Hiring experienced claims analysts in London costs £35,000+ and takes 6–8 weeks. Insurtechs face the same problem at scale: automated underwriting only works if someone is validating the edge cases. That 'someone' doesn't need to sit in London.
Right for you if:
You're triaging 200+ claims per week and your queue is growing faster than your team.
You need analysts trained on UK insurance regulation who can work inside your claims management system.
You want to detect more fraud without adding £35,000+ per analyst to your London payroll.
Outcomes.
What we deliver.
Claims Processing & Triage
First notification of loss handling, document collection, and claims triage. Staff trained on Guidewire, Duck Creek, and Acturis.
Fraud Detection & Investigation
Fraud flagging on claims data, cross-referencing insurer databases, and investigation support. Reduces false positive rates.
KYC & Policyholder Verification
Identity verification, PEPs and sanctions screening for new policy applications and renewals.
Policy Admin & Customer Service
Mid-term adjustments, renewal processing, and policyholder enquiries via Zendesk or your in-house portal.
Compliance built in. Not bolted on.
UK GDPR + IDTA
International Data Transfer Agreement for lawful UK–Kenya data flows. Executed by legal counsel. Annual review.
Kenya DPA 2019
Modelled on EU GDPR. Regulated by ODPC. Enforceable. Equivalent protection.
ISO 27001-Aligned
Biometric access. Clean desk policy. CCTV. Network segmentation. No shortcuts.
Cyber Essentials
UK government-backed baseline cybersecurity certification. Audited annually. Public record.
The numbers.
| Role | UK Cost (£/yr) | Treba (£/yr) | Saving | % |
|---|---|---|---|---|
| Fraud Analyst | £45,016 | £12,000 | £33,016 | 73% |
| KYC Analyst | £40,864 | £10,800 | £30,064 | 74% |
| Support Agent (Insurance) | £35,864 | £8,400 | £27,464 | 77% |
Hire pre-vetted insurance professionals
Interview-ready candidates with industry experience. No recruitment fees. Start in 7 days.
FAQ
Frequently asked questions.
Ready to Build Your Insurance Operations Team?
Tell us your claims volume and fraud detection backlog. We'll model the right analyst team — saving up to £33,016 per fraud analyst per year. Costed proposal with sample candidate profiles in 48 hours.