Outsource Ecommerce Operations to Nairobi. Ship Faster. Spend Less.
Support agents, listing managers, and logistics coordinators in Nairobi running your ecommerce operations on UK hours. Trained on Shopify, Amazon, and your full marketplace stack. 60% cost savings.
What is E-commerce outsourcing?
Ecommerce outsourcing involves delegating customer support, product listing management, order processing, and logistics coordination to specialist teams outside your warehouse and HQ. Treba provides pre-vetted ecommerce operations staff in Nairobi who work inside your Shopify, Amazon Seller Central, and WMS platforms via secure access.
Why Treba.
The problem.
Why UK ecommerce companies struggle with outsourcing. Ecommerce brands live and die by operational speed. Returns pile up, listing errors tank Buy Box rankings, and one slow customer service response turns into a public review. Hiring support staff in the UK means paying £28,000+ for roles that churn seasonally. Scaling for Black Friday or a viral product launch means either overstaffing year-round or scrambling for agency temps who don't know your catalogue. The margin pressure is real — and it's eating the profit that should be going into growth.
Right for you if:
You're managing listings across 3+ marketplaces and your catalogue accuracy is slipping.
You need support agents who can handle returns, chargebacks, and platform-specific escalations.
You want to scale for seasonal peaks without overstaffing year-round.
Outcomes.
What we deliver.
Customer Support (Multi-Channel)
Email, live chat, and marketplace messaging via Gorgias, Zendesk, or native platforms. Returns, exchanges, and order status queries.
Product Listing Management
SKU creation, product descriptions, image uploads, and pricing updates across Shopify, Amazon, and eBay.
Logistics Coordination
Order tracking, carrier coordination, and 3PL communication. Staff trained on ShipStation, Mintsoft, and Royal Mail APIs.
Content & Digital Marketing
Product photography editing, social media scheduling, and email campaign execution via Klaviyo and Mailchimp.
Compliance built in. Not bolted on.
UK GDPR + IDTA
International Data Transfer Agreement for lawful UK–Kenya data flows. Executed by legal counsel. Annual review.
Kenya DPA 2019
Modelled on EU GDPR. Regulated by ODPC. Enforceable. Equivalent protection.
ISO 27001-Aligned
Biometric access. Clean desk policy. CCTV. Network segmentation. No shortcuts.
Cyber Essentials
UK government-backed baseline cybersecurity certification. Audited annually. Public record.
The numbers.
| Role | UK Cost (£/yr) | Treba (£/yr) | Saving | % |
|---|---|---|---|---|
| Ecommerce Support Agent | £35,864 | £8,400 | £27,464 | 77% |
| Ecommerce Listing Manager | £38,520 | £10,800 | £27,720 | 72% |
| Logistics Coordinator | £40,864 | £10,800 | £30,064 | 74% |
Hire pre-vetted e-commerce professionals
Interview-ready candidates with industry experience. No recruitment fees. Start in 7 days.
FAQ
Frequently asked questions.
E-commerce insights.
ArticleEcommerce Order Operations: What to Outsource and What to Keep
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ArticleEcommerce Outsourcing for UK Brands: Ops, CX, and Fulfilment Support
UK ecommerce brands outsource order processing, customer service, returns, and marketplace ops to scale operations. Kenya-based teams, tools, peak season strate
ArticleEcommerce Backend Operations: What Shopify and Amazon Sellers Outsource
Outsource Shopify and Amazon backend ops. Product data, inventory sync, marketplace compliance. Cost comparison and team structure.
Ready to Build Your Ecommerce Team?
Tell us your ticket volume, marketplace mix, and biggest operational bottleneck. We'll design a team saving up to £30,064 per head per year — with agent profiles and a costed proposal in 48 hours.