Scale Your SaaS Support and QA Without Scaling Headcount.
QA testers, support agents, and technical writers in Nairobi embedded in your SaaS workflow. Trained on your product. Working your hours. 60–70% below London cost.
What is SaaS & Tech outsourcing?
SaaS outsourcing involves delegating customer support, quality assurance, technical writing, and operational tasks to specialist teams outside your core engineering organisation. Treba provides pre-vetted support and QA professionals in Nairobi who work inside your product stack via secure VPN, enabling UK SaaS companies to scale operations without proportionally scaling headcount.
Why Treba.
The problem.
Why UK saas & technology companies struggle with outsourcing. B2B SaaS companies hit a wall when support volume outpaces headcount. Ticket queues grow, QA coverage slips, and documentation falls months behind the product. Hiring in London means competing with Big Tech for the same talent pool at £45,000+ per head — and most support agents churn within a year. The real cost isn't the salary; it's the 6-week training cycle you repeat every time someone leaves. Kenyan tech graduates speak fluent English, understand SaaS workflows, and cost 60–70% less than their London equivalents.
Right for you if:
You're scaling users faster than your support and QA teams can keep up.
You need agents who can learn your product deeply — not just follow a script.
You want to maintain response SLAs during growth without doubling your support payroll.
Outcomes.
What we deliver.
Customer Support (Tier 1 & 2)
Agents trained on your product, handling tickets in Zendesk, Intercom, or Freshdesk. Escalation paths defined by your playbook.
Software QA Testing
Manual and automated testing. Regression, functional, and UAT coverage. Teams use Selenium, Cypress, Jira, and your CI/CD pipeline.
Technical Writing
API documentation, help centre articles, and release notes. Writers trained on docs-as-code workflows (Markdown, GitBook, Confluence).
Customer Success Support
Onboarding support, health score monitoring, and renewal preparation. CSMs trained on Gainsight, ChurnZero, and HubSpot.
Compliance built in. Not bolted on.
UK GDPR + IDTA
International Data Transfer Agreement for lawful UK–Kenya data flows. Executed by legal counsel. Annual review.
Kenya DPA 2019
Modelled on EU GDPR. Regulated by ODPC. Enforceable. Equivalent protection.
ISO 27001-Aligned
Biometric access. Clean desk policy. CCTV. Network segmentation. No shortcuts.
Cyber Essentials
UK government-backed baseline cybersecurity certification. Audited annually. Public record.
The numbers.
| Role | UK Cost (£/yr) | Treba (£/yr) | Saving | % |
|---|---|---|---|---|
| QA Tester | £54,520 | £14,400 | £40,120 | 74% |
| Support Agent | £35,864 | £8,400 | £27,464 | 77% |
| Technical Writer | £45,016 | £12,000 | £33,016 | 73% |
Hire pre-vetted saas & tech professionals
Interview-ready candidates with industry experience. No recruitment fees. Start in 7 days.
FAQ
Frequently asked questions.
SaaS & Tech insights.
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Ready to Build Your SaaS Operations Team?
Share your ticket volume, QA backlog, or documentation gap. We'll map the right team structure — saving up to £40,120 per QA tester per year. Costed pilot plan with candidate profiles in 48 hours.