Delivery standard
95%+ policy-violating content actioned within 4 hours, with < 2% false positive rate on enforcement decisions
What this service is designed to deliver when deployed inside your workflow.
Digital Customer Experience (CX)
Trust & Safety Outsourcing for UK Companies.
User-generated content is growing faster than your ability to moderate it. Deploy Trust & Safety analysts from Nairobi — trained on your policies, your platform, and regulatory requirements — from £10,200 per analyst per year.
9:00–18:00 UK time (GMT+3)
|EOR or Managed Services
|7–14 days from signed agreement
Overview
What is Trust & Safety?
Trust and safety outsourcing involves deploying trained analysts to review user-generated content, enforce platform policies, investigate abuse reports, and protect brand integrity at scale. Treba's Trust & Safety team in Nairobi handles content moderation (text, image, video), fraud pattern detection, policy enforcement, and regulatory reporting — working inside your moderation tooling with human judgement applied to the edge cases that automated filters miss.
Typical client
UK marketplace platforms, social apps, SaaS companies with user-generated content, and fintech platforms that need to enforce community guidelines, identify fraudulent accounts, and meet Online Safety Act obligations at scale
At a glance
How Treba delivers.
The operating facts behind trust & safety: delivery standard, team shape, and compliance model.
Typical team size
4–25 analysts per client, scaled to content volume and review complexity
Scaled to project load and pipeline.
Compliance model
UK GDPR aligned — IDTA framework
Legal and data-transfer structure for the engagement.
UK loaded cost
£43,140/yr
Trust & Safety Analyst
The challenge
Why UK companies struggle with trust & safety.
The UK Online Safety Act now holds platforms legally responsible for harmful content their users post. That's not a future risk — it's an active compliance obligation. But content moderation is the hardest CX function to scale: volume is unpredictable, context is everything, and automated filters still miss 15–25% of policy-violating content (sarcasm, coded language, image manipulation). UK-based moderators cost £28,000–£35,000, burn out within 12–18 months, and require structured wellbeing support. Meanwhile, your platform grows and every unmoderated hour is a regulatory and reputational risk. You need human reviewers who understand cultural context, can apply nuanced policy decisions, and can scale without 3-month recruitment cycles.
Outcomes
What you'll achieve.
See the shift from UK in-house benchmarks to Treba delivery outcomes.
Outcome
Content Review Cost
UK in-house
£43,140/yr per analyst (loaded)
With Treba
£10,200/yr per analyst (loaded)
Outcome
Review Turnaround (Flagged Content)
UK in-house
12–24 hours (understaffed queues)
With Treba
< 4 hours
Outcome
False Positive Rate
UK in-house
5–10% (over-reliance on automation)
With Treba
< 2% (human-in-the-loop)
Capabilities
What we deliver.
Content Moderation (Text, Image & Video)
“Human judgement where automated filters fail.”
Fraud & Fake Account Detection
“Catch fake accounts and coordinated abuse before they damage trust.”
Policy Enforcement & Regulatory Reporting
“Consistent enforcement with audit-ready documentation.”
Meet Your Next Hire
“I lead a 6-person moderation team for a UK marketplace platform. We review 12,000 content items per week across listings, reviews, and user messages. Our accuracy rate is 97.4% and our average review-to-action time is 2.8 hours. We caught a coordinated fake review operation — 340 accounts — that the automated system had missed entirely.”
FA
Faith A.
Senior Trust & Safety Analyst
Education
BA Sociology, University of Nairobi
Certification
INHOPE Certified Content Analyst, Meta Community Standards Certified
Experience
3–7 years in trust & safety roles
Economics
UK loaded cost vs Treba.
Fully loaded comparison — Treba cost includes salary, Nairobi office, equipment, IT infrastructure, and full compliance. No hidden fees.
Save 79%
Remote from Nairobi
Content Moderator
Pre-vetted · Interview in 48hrs · Start in 7 days
UK Cost
£37,452
Treba Cost
£7,800/yr
You Save
£29,652/yr
How it works
How we deliver trust & safety.
01
Discovery Call
Scope, volume, tools, compliance requirements. 1–2 days.
02
Talent Selection
Pre-vetted candidates matched to your brief. 3–5 days.
03
Tech & Compliance Setup
VDI/VPN access, NDA execution, DPA signing. 2–3 days.
04
Nest Training
2-week onboarding inside your systems with QA checkpoints.
05
Go Live
Full production. Weekly check-ins for first 30 days.
Engagement models
Two ways to work
with Treba.
Choose the model that fits your team. Switch anytime.
EOR (Employer of Record)
Managed Services
£17kAvg. annual
saving
saving
Your Treba team
James M.
KYC Analyst
Amina K.
Med. Transcriber
David O.
QA Tester
Total / yr£28,400
Compliance built in. Not bolted on.
UK GDPR + IDTA
International Data Transfer Agreement for lawful UK–Kenya data flows. Executed by legal counsel. Annual review.
Kenya DPA 2019
Modelled on EU GDPR. Regulated by ODPC. Enforceable. Equivalent protection.
ISO 27001-Aligned
Biometric access. Clean desk policy. CCTV. Network segmentation. No shortcuts.
Cyber Essentials
UK government-backed baseline cybersecurity certification. Audited annually. Public record.
Industries
Industries using this service.
Trust & Safety outsourcing for regulated UK industries.
Related services
Explore more.
Browse all Digital Customer Experience (CX) services
View the full list of services in this pillar
FAQ
Frequently asked questions.
Keep reading
Before you outsource trust & safety, read this.
Guides on hiring, delivery models, pricing, and compliance for UK teams evaluating Trust & Safety.
ArticleOutsourcing
How to Vet an Outsourcing Provider: A Due Diligence Checklist for UK Buyers
Due diligence framework for UK buyers evaluating outsourcing providers. Security, financial stability, compliance checks—avoid partnership failures.
ArticleStrategy
The UK Skills Shortage and the Case for Offshore Talent Partnerships
Explore why UK businesses turn to offshore talent partnerships to address skills gaps. Strategic insights on hiring abroad.
ArticleOutsourcing
Trust & Safety Moderation: Building an Outsourced Review Team
Scale content moderation with Kenya-based review teams. Cover UGC, fraud, abuse detection. Accuracy metrics, moderator wellbeing, and cost savings.
WE ARE TREBA
Start your trust & safety pilot today.
Save £32,940 per year with a dedicated trust & safety team in Nairobi. Pre-vetted professionals ready in 7–14 days. UK GDPR compliant.