Delivery standard
20–35% improvement in search result relevance scores within first evaluation cycle
What this service is designed to deliver when deployed inside your workflow.
AI Data & Knowledge Operations
Search Relevance Outsourcing for UK Companies.
Human evaluators judging search result quality, ranking relevance, and query intent for your search and recommendation systems. Nairobi-based teams from £7,200 per evaluator per year.
9:00–18:00 UK time (GMT+3)
|EOR or Managed Services
|7–14 days from signed agreement
Overview
What is Search Relevance?
Search relevance outsourcing involves deploying trained human evaluators to judge the quality, accuracy, and usefulness of search results, recommendation outputs, and information retrieval systems. Treba provides dedicated search quality teams in Nairobi who rate result relevance, assess query-intent matching, and provide the ground truth data that improves your search algorithms.
Typical client
UK SaaS platforms with internal search features, e-commerce companies optimising product search, marketplace businesses tuning recommendation engines, and AI companies building retrieval-augmented generation (RAG) systems
At a glance
How Treba delivers.
The operating facts behind search relevance: delivery standard, team shape, and compliance model.
Typical team size
5–25 evaluators per project, scaled to query volume
Scaled to project load and pipeline.
Compliance model
UK GDPR aligned — IDTA framework
Legal and data-transfer structure for the engagement.
UK loaded cost
£40,864/yr
Data Annotator
The challenge
Why UK companies struggle with search relevance.
Your search bar is the most used feature on your platform, but nobody is systematically measuring whether it returns good results. Automated relevance metrics — click-through rate, dwell time — measure user behaviour, not result quality. A user clicking the third result does not mean the first two were irrelevant — they might have had better titles. Without human evaluation, you are optimising for engagement proxies instead of actual relevance. UK-based search quality evaluators cost £28,000+ per year, and the work requires sustained attention to repetitive tasks that are hard to recruit for domestically.
Outcomes
What you'll achieve.
See the shift from UK in-house benchmarks to Treba delivery outcomes.
Outcome
Search Relevance Score (nDCG)
UK in-house
0.55–0.65 (pre-evaluation)
With Treba
0.80+ (post-evaluation)
Outcome
Cost Per Evaluator
UK in-house
£40,864/yr loaded
With Treba
£7,200/yr loaded
Outcome
Evaluation Coverage
UK in-house
< 5% of queries evaluated
With Treba
20%+ of query types covered
Capabilities
What we deliver.
Result Relevance Judging
“Human judgement on every result that matters.”
Query Intent Classification
“Understanding what your users actually mean when they search.”
RAG & Retrieval Quality Evaluation
“Ground truth for your retrieval-augmented generation pipeline.”
Meet Your Next Hire
“I manage search relevance evaluation for a UK e-commerce platform with 2 million product listings. My team evaluates 3,000 query-result pairs per week. Since we started, their nDCG score has improved from 0.58 to 0.83 — that translates directly to higher conversion rates on search-driven pages.”
VO
Vincent O.
Search Quality Evaluator Lead
Education
BSc Information Science, Moi University
Certification
Google Search Quality Rater Guidelines Trained, Data Analytics Professional Certificate (Google)
Experience
3–7 years in search relevance roles
Economics
UK loaded cost vs Treba.
Fully loaded comparison — Treba cost includes salary, Nairobi office, equipment, IT infrastructure, and full compliance. No hidden fees.
Save 78%
Remote from Nairobi
Audio Transcriptionist
Pre-vetted · Interview in 48hrs · Start in 7 days
UK Cost
£38,592
Treba Cost
£8,400/yr
You Save
£30,192/yr
How it works
How we deliver search relevance.
01
Discovery Call
Scope, volume, tools, compliance requirements. 1–2 days.
02
Talent Selection
Pre-vetted candidates matched to your brief. 3–5 days.
03
Tech & Compliance Setup
VDI/VPN access, NDA execution, DPA signing. 2–3 days.
04
Nest Training
2-week onboarding inside your systems with QA checkpoints.
05
Go Live
Full production. Weekly check-ins for first 30 days.
Engagement models
Two ways to work
with Treba.
Choose the model that fits your team. Switch anytime.
EOR (Employer of Record)
Managed Services
£17kAvg. annual
saving
saving
Your Treba team
James M.
KYC Analyst
Amina K.
Med. Transcriber
David O.
QA Tester
Total / yr£28,400
Compliance built in. Not bolted on.
UK GDPR + IDTA
International Data Transfer Agreement for lawful UK–Kenya data flows. Executed by legal counsel. Annual review.
Kenya DPA 2019
Modelled on EU GDPR. Regulated by ODPC. Enforceable. Equivalent protection.
ISO 27001-Aligned
Biometric access. Clean desk policy. CCTV. Network segmentation. No shortcuts.
Cyber Essentials
UK government-backed baseline cybersecurity certification. Audited annually. Public record.
Industries
Industries using this service.
Search Relevance outsourcing for regulated UK industries.
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FAQ
Frequently asked questions.
Keep reading
Before you outsource search relevance, read this.
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WE ARE TREBA
Start your search relevance pilot today.
Save £33,664 per year with a dedicated search relevance team in Nairobi. Pre-vetted professionals ready in 7–14 days. UK GDPR compliant.