Talent pool
Customer Support Agent (Fintech)
- Nairobi (Westlands)
- On-site
- Digital CX
- Junior
Treba is building its customer experience talent pool for UK fintech placements.
This is a talent pool registration. It is not a live vacancy with an immediate start. We're building our pool of customer support agent (fintech)candidates ahead of upcoming client placements, and we'll contact you when a matching brief opens.
The work
- Tier 1 & 2 customer support via chat, email, and voice
- Handling account, payments, and verification queries with empathy and precision
- Working in Intercom, Zendesk, or Freshdesk
- Escalating complex cases with clean, complete documentation
You should have
- 1+ years in customer support, ideally fintech, banking, or telecoms
- Excellent spoken and written English
- Calm judgement under pressure and genuine care for resolution quality
- Familiarity with ticketing systems and CSAT/QA scoring
Why register
- Daytime UK-hours shifts (9am–6pm EAT) — no graveyard rotations
- Formal employment, statutory benefits, and structured QA coaching
- Career paths into customer success, trust & safety, and team leadership
English requirement
CEFR C1 or above. English is assessed during the skills assessment.
Application
Register for Customer Support Agent (Fintech)
Apply with your CV — shortlisted candidates complete a skills assessment and structured interview. All fields are required unless marked optional.
Before you apply
Know how we hire
Four stages, roughly two weeks, and a clear answer either way. Read the full process before you start.